Over the last couple of months, I've been discussing the four most neglected skills of Today's Accountant. In the final blog of this series, it's time to discuss empathy.
Speaking Wider than the Numbers
In The 7 Traits of Today’s Accountant, I talked about speaking wider than the numbers being a neglected skill among accountants. Let me elaborate.
The ability to interpret a set of financial statements or management accounts is fundamental to report on the performance of the business, satisfy compliance requirements and inform the client of the tax to pay.
But, then what? Most business...
The 7 Traits of Today's Accountant
You may or may not subscribe to the view that compliance is shrinking - that’s not the point. You may or not agree that Advisory or Business Development Services are what’s needed to remain relevant to your clients - that’s not the point either. What cannot be denied is that our industry is going through significant change and we need to adapt our skills.
The three freedoms your clients want
About 10 years ago I was having lunch with a friend (let’s call her Jane) when she asked, 'why should I come to you as a client Mark?'. I started my usual and practised patter about quality, professionalism, great team, great service… Jane basically then told me to shut up. I’m sure that if we weren’t having lunch, she would have walked off to find someone else to talk to! Instead she...
The curious incident of the dog and the nail
There’s a proverb about a young man walking down the street. He comes across an older man sitting on his porch, with a dog lying next to him, whining in pain. The young man asks the dog’s owner ‘What’s wrong with your dog?’. The owner replies ‘He’s lying on a nail’. The man asks ‘Lying on a nail? Why doesn’t he move?’. The owner replies ‘Because it’s not hurting bad enough'.
Achieving Better Leverage in Your Firm
We all know that the secret to success is to work smarter, not harder, right? Yet we still get stuck in the day to day emails, client queries, file reviews, and activities that are highly important to others, but not necessarily to ourselves. Working smarter becomes a pipe dream as we can’t see the wood for the trees.