Over the last couple of months, I've been discussing the four most neglected skills of Today's Accountant. In the final blog of this series, it's time to discuss empathy.
Speaking Wider than the Numbers
In The 7 Traits of Today’s Accountant, I talked about speaking wider than the numbers being a neglected skill among accountants. Let me elaborate.
The ability to interpret a set of financial statements or management accounts is fundamental to report on the performance of the business, satisfy compliance requirements and inform the client of the tax to pay.
But, then what? Most business clients...
The 7 Traits of Today's Accountant
You may or may not subscribe to the view that compliance is shrinking - that’s not the point. You may or not agree that Advisory or Business Development Services are what’s needed to remain relevant to your clients - that’s not the point either. What cannot be denied is that our industry is going through significant change and we need to adapt our skills.
The Power of Drawing
A picture paints a thousand words. So why don't we draw more?
Value add services - delivered on demand or...
An accounting firm relayed this scene to me this week. One of the firm’s partners, Dan, was at a rugby game with a few of his clients. They’d had a few beers and the banter was flowing.
Out of the blue one of Dan’s clients (his name is also Dan, which is confusing, but this is a true story, so I’m sticking to the facts. Let’s call the accountant Dan One and the client Dan Two) ...
8 Questions for Effective New Client...
Screening potential clients sounds rather clinical, a bit like screening for a disease.
Truth be told, D clients are like parasites. They can be painful, demand attention, drain your energy, query your bills and if they refer you work - breed more parasites. Most significantly, they’ll damage your brand, morale and culture.
Unlike the parasite and host relationship, accountants should partner...