About 10 years ago I was having lunch with a friend (let’s call her Jane) when she asked, 'why should I come to you as a client Mark?'. I started my usual and practised patter about quality, professionalism, great team, great service… Jane basically then told me to shut up. I’m sure that if we weren’t having lunch, she would have walked off to find someone else to talk to! Instead she...
The curious incident of the dog and the nail
There’s a proverb about a young man walking down the street. He comes across an older man sitting on his porch, with a dog lying next to him, whining in pain. The young man asks the dog’s owner ‘What’s wrong with your dog?’. The owner replies ‘He’s lying on a nail’. The man asks ‘Lying on a nail? Why doesn’t he move?’. The owner replies ‘Because it’s not hurting bad enough'.
Achieving Better Leverage in Your Firm
We all know that the secret to success is to work smarter, not harder, right? Yet we still get stuck in the day to day emails, client queries, file reviews, and activities that are highly important to others, but not necessarily to ourselves. Working smarter becomes a pipe dream as we can’t see the wood for the trees.
Let's stop talking about advisory - please!
Having just attended Xerocon Brisbane, I’ve had a solid dose of ‘Advisory Rhetoric’.
You know how it goes - the compliance world is dying, technology and AI will make many services redundant, and the advice for accountants is they just need to rely on their Trusted Advisor status and do more advisory work. Enough. I call time out for two reasons:
The Evolution of the Accountant
There is no doubt accountants need to evolve.
The accounting industry is going through massive change in response to compliance automation, tax simplification and an increasing demand from clients for more proactive services. Contrary to popular opinion (or fake news), I am not of the view that we are talking about a revolution here - the modern accountant will not become redundant; they...
Let's get to the Core of the problem
I’m a firm believer that everyone comes to work to do a great job - initially anyway. So why do businesses have poor performers? Likewise, why do team members find it difficult to deal with conflict in the workplace; that difficult client or demanding boss?
To get answers to these questions we need to look beneath the surface. Go beyond actions and behaviour and look to the drivers of...
Can I Outsource Leadership?
The biggest challenge in business stems from 'TLT' - too little time.
Managing Poor Performance
The Power of Drawing
A picture paints a thousand words. So why don't we draw more?