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Today's accountant must know how to sell

November 5, 2019

Most accountants I talk to have a real fear of selling.  They’re worried they’ll come across as product pushing - having visions of themselves in gold chains and snakeskin shoes - wielding a set of steak knives. 

Is Communication a Neglected Skill for...

October 2, 2019

I’m sure there are a hundred reasons why communication skills are neglected in the Accounting industry but four stick out to me....

Managing Poor Performance

June 7, 2018
I firmly believe that when anyone starts a new role they come to work with the intention of doing a great job.  They're keen to make an impression, to make a difference, and to enjoy themselves.  After all life is too short, right?  If the average person spends 40,000 hours of their life working, they'd better do something they like.

How to sell without product pushing

June 7, 2018
 

Fear of selling is holding accountants back.

Product pushing is trying to sell a number of different products or services to clients irrespective of their needs. We've all experienced the stereotypical insurance salesperson who is only interested in getting the sale. As the client, in this situation we want to run for the hills or blow up the phone.   Accountants fear the product pusher...

The most powerful behaviour model ever

June 7, 2018

 

When something goes wrong what is your natural reaction?

Our behaviour responses are so beautifully captured in the acronym ' OARBED ' - the  OAR (Ownership, Accountability and Responsibility) representing above the line behaviour while   BED (Blame, Excuse, Deny) is below the line.   This concept is  easily demonstrated through the child's mind.  For example, perhaps your children...